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Shipping FAQ

Shipping Policy


How do I check the status of an order?

Once your order is packed and shipped, you will get a notification with your tracking information via text or email. Note: Your email may be in your spam folder.

How fast is the shipping & fulfillment?

You will receive an email that contains tracking information once your item(s) have been shipped – please allow a couple days for processing. Once shipped, most domestic orders take anywhere from 2 to 15 days to arrive depending on the efficiency of your local postal service. 

In some cases, backorders do occur which can delay the process. Our goal is always to ship out to you as soon as possible. You can expect to receive a notification that your order has been packed within 1-5 business days.

How much is the shipping?

We are proud to offer free shipping on all US orders, however orders containing shoes will be charged a $7 shipping fee. This is due to increased cost of shipping supplies and because shoe orders are heavier than typical orders.

Orders placed outside the US are subject to other shipping costs and if this is you, we will reach out to you to see if the shipping is within your budget!

Do you ship internationally?

SMS only ships to the United States at this time! If you are international please reach out, we may be able to make an acceptation on a case-by-case basis. 

What if my order is lost in the mail?

For packages lost in transit, we recommend getting in touch with your local post office to try locating the lost order.

Keep in mind that if the tracking information states an order was delivered but you think you have not received it, we will NOT take responsibility and reship that order. In that case, any replacements would have to be at your expense.

New shipping charges will be applied for orders that have been unclaimed or had an incorrect address originally provided.


I forgot to use a discount code on my order 

We understand that these things can happen. The good news is that you can use your code for your next order. Orders that have been placed cannot be changed.

How do I enter a discount code? 

To apply your discount, from your shopping cart, hit the "Checkout" button and the discount code section will show beneath your item. 

How do I cancel my order? 

If you need to change or cancel your order, please CONTACT US immediately. Once we have processed your order, we can still make changes up until it is shipped out.

Why was my order cancelled? 

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. Please reach out to us if you experience this issue at

Trying to reach us?

If you have any question or need support about an order or our products, send us an email at

You can also reach us in our DMs on Instagram @swindlemysoul